This website is committed to providing customers with high-quality pet supplies and a satisfactory shopping experience. If you are not satisfied with your purchase, you can apply for a return or refund according to the following refund policy.
I. Scope of Refund Application
Users can apply for a refund or return within 30 days of receiving their order. The product must be unused and include its original packaging, labels, and accessories. If the product has been used, damaged, or is missing accessories, a full refund may not be possible.
II. Non-Refundable Situations
Refunds may not be supported in the following situations:
The product has been used or damaged by the user
The 30-day return period has expired
Customized or clearance items that are not due to quality issues
Failure to provide valid order information or proof of purchase
III. Refund Process
Users must first contact customer service to submit a refund request. The product can only be returned after approval. The refund will be returned to the original payment account within 5–10 business days after we receive and inspect the product.
IV. Return Address (Within the United States)
Please send all returns to the following address:
342 HIGHLAND AVE
PENNGROVE, CA 94951
Please include your order number and reason for the refund in the package so we can process it quickly.
V. Shipping Costs
For returns due to quality issues or incorrect items, we will cover the return shipping costs. For returns due to personal reasons (such as dislike, mistaken purchase, etc.), the customer will be responsible for the shipping costs.
VI. Policy Updates
We reserve the right to modify these refund terms at any time. Updates will take effect immediately upon publication on the website. Users are advised to check the latest version regularly.
