To improve user experience and standardize service processes, this website has established the following terms and conditions policy for frequently asked questions. Please read the following carefully before using this website’s services.
I. Order Issues
If you encounter payment failures, duplicate orders, or incorrect information during the order placement process, you can contact customer service to modify or cancel the order before it is shipped. Once the order enters the shipping process, it may not be possible to modify or cancel it directly.
II. Logistics and Delivery
All orders will be processed and shipped sequentially after payment confirmation. Delivery time may be delayed due to region, holidays, or logistics company conditions. Users can check the delivery status through the order page or the tracking number.
III. Returns and Exchanges
This website supports returns and exchanges within the specified period, provided the product is unused and in its original packaging. Returns due to personal reasons may incur corresponding shipping costs, subject to the refund policy.
IV. Product Inquiries
If you have questions about the specifications, materials, or usage methods of pet supplies, you can consult customer service channels. We will provide necessary product instructions and usage guidance.
V. Account and Security
Users should safeguard their account information and must not transfer or share their accounts with others. If you discover any unusual login activity or account security issues, please contact customer service immediately.
VI. Policy Updates
This website reserves the right to update these terms and conditions at any time. Updates will take effect immediately upon publication on the page. Users are advised to check for the latest version regularly.
